New York State Contract Reporter #C501247

Single Source CAPTCHA Service Contract for NYS Unified Court System

The New York State Unified Court System (UCS) is entering a single source contract for a CAPTCHA service to protect its websites from automated bot traffic. - Government Buyer: - Unified Court System, NYS - NYS Office of Court Administration, Division of Grants, Contracts & Procurement - OEM/Vendor: - HCaptcha Services (primary and sole vendor) - Products/Services Requested: - CAPTCHA service (hCaptcha) - Estimated 10 million verifications per month (approx. 120 million per year) - Must include: - Advanced analytics and monitoring (solve rates, bot-likelihood scores) - Portal-based customization of challenge difficulty and client blocking - Minimal reliance on proof-of-work - Machine learning for suspicious user identification with minimal user friction - WCAG 2.1 level AA accessibility compliance - User privacy protections (no selling or advertising use of user/session data) - Compatibility with UCS’s current hCaptcha/reCaptcha API - Unique/Notable Requirements: - Service must not rely heavily on proof-of-work - Must provide detailed analytics and allow for easy customization without code changes - Strict privacy and accessibility standards - Single source contract (not open for competition)

Description

The Unified Court System (UCS) of New York State is procuring a CAPTCHA service to identify and block automated (bot) web traffic, protecting against scraping and malicious activities such as credential stuffing or brute-force password attacks. The service is expected to handle approximately 10 million CAPTCHA verifications per month. The solution must include analytics and monitoring with solve rates and bot-likelihood scores, allow portal-based customization of challenge difficulty and client blocking, not rely heavily on proof-of-work, use machine learning to identify suspicious users with minimal friction, meet WCAG 2.1 level AA standards, preserve user privacy by not selling or using user/session data for advertising, and be compatible with UCS’s current API (hCaptcha/reCaptcha). The contract term is one year from October 22, 2026, to October 21, 2027.

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