Birmingham Water Works And Sewer Board Bwwb #26-12-15

Central Alabama Water seeks Dell EMC VxRail and Unity system support renewal

Central Alabama Water (CAW) is seeking bids for a one-year renewal of support services for its Dell EMC VxRail and Unity systems. - Government Buyer: - Central Alabama Water (CAW), Purchasing Department, Birmingham, Alabama - OEMs and Vendors: - Dell EMC (manufacturer of VxRail, Unity, and RecoverPoint products) - Products/Services Requested: - Hardware support for UNITY 300 2U DPE systems (part numbers: APM00183918650, APM00183918651; quantity: 2) - Hardware support for VxRAIL-500 1U1N systems (part numbers: DE300183909376, DE300183909387, DE300183909389, DE300183909391, DE300183909392, DE300183909393; quantity: 6) - Software support for RecoverPoint for VM for 1-Node HCIA (part numbers: 21252486, 21252488, 21252491, 2152490, 21252482, 21252481, 21252477, 21252479; quantity: 8) - Software support for HCIA NP VSPH E+ 1CPU (part numbers: 21277697, 21277698, 972960162, 21279255, 21279254, 21279257, 21279256; quantity: 7) - Unique/Notable Requirements: - Premium 24x7x4 Help Desk, Online Portal access, and Field Engineer onsite support within 4 hours of diagnosis with parts - No substitutions allowed; strict adherence to listed specifications - F.O.B. destination, freight prepaid - Contract awarded to lowest responsible and responsive bidder - Initial contract term is one year, with option for annual extensions

Description

Central Alabama Water is soliciting sealed bids for the renewal of support services for their VxRail and Unity systems. The contract includes Premium 24x7x4 Help Desk, Online Portal access, and Field Engineer onsite support within 4 hours of diagnosis with parts. The initial contract term is one year with the possibility of extensions. Bids are due by October 14, 2026, at 10:00 a.m. and will be publicly opened at the CAW Purchasing Department, with virtual attendance available via Microsoft Teams.

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