Virgin Islands Buys #BD-26-220-2201-3228

Workshop Facilitation for Customer Service and HR Training – US Virgin Islands Division of Personnel

The United States Virgin Islands Division of Personnel is seeking a qualified workshop facilitator for a one-day, on-site Customer Service and Human Resources training event for approximately 55 employees. - Government Buyer: - United States Virgin Islands Division of Personnel - Services Requested: - One-time, on-site workshop facilitation for Customer Service and HR training - Customized agenda, hands-on activities, training materials, reflection tools, and assessments - Use of frameworks such as DISC, Conflict Modes, or Working Genius - Focus areas: communication, customer and coworker interactions, emotional intelligence, conflict management, and organizational culture - Location: - Training to be delivered in St. Thomas or St. John - Unique Requirements: - Facilitator must develop and deliver a tailored training program - Flexibility for changes in date or attendee numbers due to emergencies - No specific OEMs or commercial vendors are named; opportunity is open to qualified training facilitators - Estimated number of participants: 55

Description

This solicitation seeks a workshop facilitator to partner in creating, designing, and facilitating Customer Service and Human Resources training. The training is a one-time event scheduled for October 15, 2026, aimed at the Division of Personnel Employee Appreciation and Training. The facilitator will conduct hands-on activities to train participants on communication, customer and coworker interactions, emotional intelligence, conflict management, and organizational culture. The deliverables include a customized agenda, relevant assessments, and on-site facilitation in St. Thomas or St. John. The total number of employees attending is approximately 55, with flexibility for changes due to emergencies.

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