SAM #D-27-TC-0003

DEA Sole Source Purchase for Epicor ITSM Maintenance and Licensing

This notice announces the DEA's intent to award a sole source purchase order for maintenance and licensing of the Epicor IT Maintenance System (ITSM) software. - Agency: U.S. Department of Justice, Drug Enforcement Administration (DEA) - Purpose: Maintenance and licensing for Epicor ITSM client ticketing software - Supports CSOS registrants and service desk personnel - Sole Source Justification: - Epicor is the only authorized provider for ITSM maintenance and licensing - No third-party or alternative vendors permitted - Period of Performance: - October 1, 2026 to September 30, 2027 (one year) - Requirements: - Brand-name specific procurement - Fair and reasonable pricing determination required - Commercial Opportunity: - No competition; only Epicor can fulfill this requirement - No other OEMs or vendors mentioned - No competing products or services identified

Description

The U.S. Department of Justice, Drug Enforcement Administration, intends to award a sole source purchase order to EPICOR ITSM. EPICOR ITSM is the current client ticketing software to support CSOS registrants. Ongoing maintenance and licensing are required to ensure uninterrupted help desk operations and continued support for the growing population of CSOS registrants and service desk personnel. There is no other entity in the U.S. public, private, or governmental, which provides this capability. EPICOR does not authorize third party providers.

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