North Carolina eVP #88-270012-CK

ServiceNow Platform Subscription Licenses and Software Entitlements for Central Piedmont Community College

Central Piedmont Community College in North Carolina is seeking competitive bids for ServiceNow platform subscription licenses and related software entitlements. - Government Buyer: - Central Piedmont Community College (Charlotte, NC) - OEM Highlight: - ServiceNow is the sole specified OEM for all requested products - Products/Services Requested: - ServiceNow platform subscription licenses across multiple modules and editions, including: - IT Service Management (ITSM Advanced/Prime) - IT Operations Management (ITOM Advanced/Prime) - Customer Service Management (CSM Advanced/Prime) - Strategic Portfolio Management (SPM Advanced/Prime) - Governance, Risk & Compliance / IRM - Human Resources Service Delivery (HRSD Foundation/Advanced/Prime) - Workplace Service Delivery / Workplace Experience (Advanced/Prime) - AI Control Tower - IT Asset Management (ITAM), Hardware Asset Management (HAM), Software Asset Management (SAM), Enterprise Asset Management (EAM) - Integration Hub - Security Operations (SecOps Advanced/Prime) - Core Business Suite (Advanced/Prime) - AI and consumption-based licensing - ServiceNow Training Credits - Required dependencies, prerequisites, and optional ServiceNow products/capabilities - Quantities range from 200 to 2,500 licenses per module/role (fulfiller, approver, or enterprise-wide) - Notable Requirements: - Only ServiceNow-authorized resellers or partners may respond - Bidders must provide detailed pricing schedules, including SKUs, licensing metrics, list prices, discounts, and multi-year pricing - All required prerequisites, minimum quantities, platform dependencies, and mandatory costs must be identified - Implementation, consulting, and professional services are excluded from the base scope unless specifically requested - No guaranteed minimum or maximum purchase quantity; actual purchases depend on college requirements and funding - Period of Performance: - Initial three-year contract term with two optional one-year renewals

Description

Central Piedmont Community College is soliciting competitive quotations from qualified and authorized ServiceNow resellers, partners, or other entities authorized to provide ServiceNow subscription licensing. The solicitation aims to establish competitive pricing for ServiceNow platform subscription licenses and related software entitlements that may be purchased by the College during the contract period. Implementation, consulting, professional services, configuration, integration, development, and managed services are not included in the base scope unless specifically requested. The College does not guarantee a minimum or maximum quantity; actual purchases will depend on requirements, funding, and approved projects.

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