My Florida Marketplace #ITN26-01

Florida Prepaid College Board seeks customer service and records administration for ABLE United Program

This opportunity is for customer service and records administration services supporting Florida's ABLE United Program, which provides savings accounts for individuals with disabilities. - Government Buyer: - Florida Prepaid College Board (also referenced as State Board of Administration of Florida) - Scope of Services: - Comprehensive recordkeeping and account administration for ABLE accounts - Customer service and participant support across phone, online chat, email, and written correspondence - Technology platform for secure online account management, integration with third-party systems, and ADA-compliant accessibility - Administration of investment options, including FDIC-insured savings and managed funds - Data protection, encryption, user authentication, and role-based access controls - Incident response, cybersecurity operations, business continuity, and disaster recovery - System monitoring for fraud, unauthorized access, and data anomalies - Governance, audit support, compliance reporting, and operational transparency - Value-added services and innovative enhancements are encouraged - Requirements: - Minimum 5 years of relevant experience - Detailed operational, security, and service level information - Secure, scalable technology platform with robust data protection - Accessible communications compliant with ADA standards - No specific OEMs or product part numbers are mentioned; focus is on service delivery and technology solutions - Current contract held by Vestwell State Savings, LLC; solicitation is open to qualified firms

Description

The solicitation seeks comprehensive records administration, customer service, reporting, and operational support services necessary to operate the ABLE United Program, a Qualified ABLE Program. Services include recordkeeping, account administration, customer support, technology platform management, governance, data ownership, security, investment administration, incident response, business continuity, system monitoring, security governance, reporting, and value-added services. The contract will be awarded by the State Board of Administration (SBA) of Florida and aims to ensure compliance with applicable federal and state laws. Respondents may propose additional enhancements that provide value to the program.

View original listing