Nevada Ionwave #RFP 2026-024

Customer Portal and AMI Technology Solution for City of North Las Vegas Utility Department

The City of North Las Vegas Utility Department is seeking proposals for a comprehensive customer portal and mobile workforce management solution to enhance its utility operations. - Government Buyer: - City of North Las Vegas, Utilities Business Services, Purchasing Division - Contact: Joy Yoshida - OEMs and Vendors Mentioned: - Aqua Metric/Sensus (water meter technology) - Metron Farnier (water meter technology) - Paymentus (bill presentment and payment gateway) - Products/Services Requested: - Customer portal and mobile application integrating Aqua Metric/Sensus and Metron Farnier water meter data - Features: account management, bill presentment/payment, meter consumption analytics, service orders, customer service requests - Customizable by City staff, supports multiple account holders - Mobile workforce management solution - Features: intelligent scheduling, GPS routing, offline capabilities, real-time staff location tracking - System integration services with existing utility systems - Security and compliance services (ADA, CJIS v6.1, PCI-DSS, SOC 2) - Training, testing, and project management services - Unique/Notable Requirements: - Solution must be AMI technology agnostic and integrate with multiple meter vendors - High security standards: ADA, CJIS v6.1, PCI-DSS, SOC 2 compliance - Multi-language support (English/Spanish), ADA accessibility, customizable interface - Contract term: 3 years with option for five 1-year extensions - White-label solution, mobile responsiveness, robust analytics, and high availability (99.99% uptime) - Integration with Paymentus for billing and payment processing - Real-time workforce management with GPS and offline capabilities

Description

The City of North Las Vegas is seeking proposals from qualified respondents to provide a customer portal and a mobile workforce management solution for the Utility Department. The solicitation includes requirements for a customer portal that supports various functionalities such as billing, payments, conservation notifications, integration with existing systems, security, account management, communication, analytics, testing, training, and project management. Proposals are to be submitted electronically through the Nevada Government eMarketplace (NGEM) system by October 19, 2026. A mandatory pre-proposal meeting will be held on September 28, 2026, via Microsoft Teams.

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