Opportunity
El Paso County Ionwave #27-003
El Paso County seeks information on inmate communication and engagement solutions for correctional facilities
Posted
September 21, 2026
Respond By
October 22, 2026
Identifier
27-003
NAICS
541512, 541513, 541690
El Paso County, Texas is seeking information from qualified vendors, manufacturers, and service providers regarding inmate communication and engagement solutions for correctional facilities. - Government Buyer: - El Paso County, Texas (County Purchasing Department, Sheriff's Office) - Scope of Requested Solutions: - Inmate telephone services - Tablets for inmate use - Inmate tracking systems (movement and activity monitoring) - Health monitoring devices (vital signs) - Electronic legal messaging and mail - General electronic messaging and mail - Video visitation platforms - Kiosks and payment systems - Commissary and trust account integration - Security and investigative tools - Administration and reporting features - Technical support and maintenance - Requirements and Considerations: - Integration with existing systems (including NextGen and Aramark) - Support for a variety of inmate engagement technologies - Compliance with legal and security standards - Information on industry best practices, emerging technologies, and pricing models - Company background, experience, and current implementations - Unique or innovative solution features - No specific OEMs or vendors are named in the RFI - No formal proposals or pricing are requested at this stage; this is for market research only
Description
El Paso County, Texas is requesting information from qualified vendors regarding inmate communication and engagement solutions for correctional facilities. The purpose of this Request for Information (RFI) is to gather industry best practices, recommendations, and market feedback to assist the County in evaluating potential solutions and determining future procurement strategies. Responses are due by October 22, 2026, and may be submitted electronically or as hard copies. This RFI is for information gathering only and does not constitute a solicitation or contract award.