Federal Register #0915-0379-Revision

HRSA Seeks Services for Customer Feedback and Data Collection Evaluation

This opportunity involves the Health Resources and Services Administration (HRSA), under the Department of Health and Human Services, seeking support for information collection and evaluation services related to its hotlines, chatlines, and online portals. - Government Buyer: - Department of Health and Human Services - Sub-agency: Health Resources and Services Administration (HRSA) - Also referenced: National Institutes of Health (NIH) for related regulatory reporting - OEMs and Vendors: - No specific OEMs or commercial vendors are named, as the requirement is for service-based research and evaluation, not product procurement - Products/Services Requested: - Questionnaire and data collection testing, evaluation, and research services - Activities include: - Customer feedback collection for HRSA hotlines (100,000 interactions annually) - Customer feedback collection for HRSA chatlines (5,500 interactions annually) - Customer feedback collection for HRSA online portals (17,500 submissions annually) - Follow-up customer feedback surveys (27,000 annually) - Cognitive interviews and usability testing (300 annually) - Focus groups (1,200 annually) - Surveys for instrument evaluation (1,700 annually) - No part numbers or physical products are specified - Unique or Notable Requirements: - Large-scale, ongoing qualitative and quantitative data collection - Voluntary participation and privacy protection for respondents - Use of professionally recognized procedures for data collection and evaluation - NIH component involves financial conflict of interest reporting for research institutions (not a direct procurement requirement)

Description

This notice pertains to the submission of an information collection request (ICR) by the Health Resources and Services Administration (HRSA) to the Office of Management and Budget (OMB) for review and approval. The ICR covers questionnaire and data collection testing, evaluation, and research activities related to HRSA-funded hotlines, chatlines, and online portals. The purpose is to inform the development and evaluation of data collection instruments through various qualitative methods such as interviews, focus groups, and surveys. Comments on this ICR are requested by October 22, 2026.

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