Virgin Islands Buys #BD-26-720-7201-3096

Virgin Islands Department of Human Services seeks proposals for IT infrastructure modernization and expansion (Avaya-based VoIP system)

The Government of the Virgin Islands Department of Human Services is seeking proposals to modernize and expand its Avaya-based VoIP communications system for approximately 303 users. - Buyer: Government of the Virgin Islands, Department of Human Services (DHS) - OEM Highlight: Avaya is the primary manufacturer specified for all major components - Vendors: Avaya and equivalents (if proposed) - Products Requested: - Avaya IP Office Release 11 or approved equal (enterprise VoIP platform) - Avaya IP500 V2 Control Units (3 units) - Avaya Preferred Voicemail Pro Licenses (2) - SIP Trunk Licenses (minimum 80 channels) - Call Reporting Platform (1, supports up to 500 users) - Call Recording Ports (minimum 40) - Avaya J139 IP Telephones (273) - Avaya J169 IP Telephones (22) - Avaya B169 Wireless Conference Phones (8) - Avaya J100 Expansion Modules (4) - Professional Business Headsets (4) - Services Requested: - Project management, engineering/design, installation/configuration, training/documentation, warranty/support - Unique Requirements: - Solution must be fully interoperable with existing Avaya environment - No substantial redesign of current infrastructure - Manufacturer certifications and Avaya deployment experience required - Support for future growth and centralized administration - Equivalent solutions may be proposed if they meet Avaya interoperability and functionality standards

Description

The Virgin Islands Department of Human Services (VIDHS) is seeking proposals for IT infrastructure updates including modernization and expansion of the existing Avaya IP Office telephone system. The project scope includes support for approximately 303 users, SIP trunk channels, voicemail licenses, reporting, and recording ports, as well as phones, conference phones, and expansion modules. The procurement is conducted as an informal quotation with a response deadline of September 24, 2026. The work involves furnishing, configuring, installing, integrating, migrating, testing, documenting, training, and supporting a complete VoIP communications system solution.

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