Tennessee Department of General Services #RFI 32801-REAL2026

TWRA Solicits Contractor for Remote Easy Access License (R.E.A.L.) Point-of-Sale System Modernization

The Tennessee Wildlife Resources Agency (TWRA), part of the Tennessee Department of General Services, is seeking a contractor to deliver a modern Remote Easy Access License (R.E.A.L.) point-of-sale system to replace its legacy infrastructure. - Government Buyer: - Tennessee Department of General Services, Central Procurement Office (for TWRA) - TWRA processes over 1.1 million licenses and 125,000 boat registrations annually - Products/Services Requested: - Centralized R.E.A.L. point-of-sale system for hunting/fishing licenses, boat registrations/titling, quota hunt applications, harvest reporting, captive wildlife permits, commercial fishing licenses, magazine subscriptions, boating/hunter education, and other fee collection - Real-time transaction processing (Web POS, mobile, administrative interfaces) - Automated eligibility validation, ACH revenue collection, comprehensive financial reconciliation - Data migration from legacy systems, data cleansing, normalization, mapping, validation - Robust security protocols: AES-256 encryption, PCI-DSS and NIST compliance, intrusion detection/prevention - Disaster recovery plan (RTO 4 hours, RPO zero data loss), annual security audits - Project management plan, quality assurance, formal reporting (Tennessee Business Solutions Methodology) - Comprehensive training for license agents, TWRA staff, and technical support - Ongoing operational support: toll-free help desk, agent training, system maintenance - Unique/Notable Requirements: - System must support both in-person and 24/7 web/mobile transactions - Liquidated damages of $10,000 per day for failure to meet uptime or deliverables - High availability, compliance with state/federal data protection regulations - Option for contract extension up to 60 months total - No specific OEMs or vendors are named; opportunity is open to all qualified respondents.

Description

The Tennessee Wildlife Resources Agency (TWRA) is seeking a qualified contractor to design, implement, and administer a modern Remote Easy Access License (R.E.A.L.) point-of-sale system. This system will replace existing legacy infrastructure with a centralized platform managing hunting and fishing licenses, boat registrations, harvest reporting, and other related services. The scope includes system design, testing, data migration, security protocols, and ongoing operational support such as a customer help desk and training programs. The system must support both in-person and 24/7 web and mobile transactions, ensuring real-time data integrity, fiscal accountability, and compliance with state and federal regulations.

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