Santa Fe NM OpenGov #70-M0087-26-CP403

Sole Source Application and Technical Support for Utility Billing System Upgrade in Santa Fe, NM

This opportunity involves sole source procurement for application and technical support services to upgrade the City of Santa Fe's utility billing system. - Government Buyer: - Utility Billing Division, City of Santa Fe, New Mexico - OEMs and Vendors: - Mountain River Consulting Inc. (primary vendor) - Denovo (previous software manager, referenced for proprietary system) - Advanced and N. Harris (referenced for prior maintenance and data conversion roles) - Products/Services Requested: - Application support for utility billing system - Technical support for data conversion - CIS interface development - IT technical support - Unique/Notable Requirements: - Sole source justification based on Mountain River Consulting Inc.'s unique expertise and institutional memory - Risk mitigation for operational disruptions and data integrity - Proven track record of timely delivery and budget adherence - Procurement offsets costs by reducing scope for N. Harris/Advanced (no longer required to process certain data conversion/interface tasks) - No specific part numbers or quantities provided; focus is on specialized services for system upgrade.

Description

Public Utilities has requested a sole source declaration to Mountain River Consulting Inc. for IT technical, application, data conversion, and interface support for the Utility Billing Division's billing system upgrade. Mountain River Consulting Inc. has unique expertise and institutional knowledge of the current utility billing system and proprietary software, having been engaged repeatedly for critical maintenance and data conversion tasks. Transitioning to a new contractor could risk operational disruptions and data integrity issues during system upgrades. The procurement is open with responses due by October 17, 2026, and questions due by October 2, 2026.

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