Massachusetts COMMBUYS #BD-27-1060-ITD00-ITD00-133583

Massachusetts RFI for Enterprise Customer and Relationship Platform

The Commonwealth of Massachusetts Executive Office of Technology Services and Security (EOTSS) is seeking information from vendors for an Enterprise Customer and Relationship Platform. - Government Buyer: - Executive Office of Technology Services and Security (EOTSS), Commonwealth of Massachusetts - Products/Services Requested: - Enterprise platform with capabilities for: - Customer relationship management - Sales and service interactions - Data analytics and automation - Legal case management - Security and digital accessibility - Notable Requirements: - Compliance with Massachusetts Enterprise Information Security Standards and Policies - Adherence to Digital Accessibility Standards (WCAG 2.1 Level A and AA) - Compliance with Enterprise Use and Development of Generative Artificial Intelligence Policy - Solutions must be available under Massachusetts Statewide Contracts, either direct or via resellers - No specific OEMs or vendors are mentioned; this is an open RFI to gather marketplace insights - Responses must be submitted electronically via the COMMBUYS system

Description

This is a Request for Information (RFI) issued by the Executive Office of Technology Services and Security in Massachusetts for an Enterprise Customer and Relationship Platform. The solicitation seeks industry feedback on enterprise capabilities including customer and organizational relationships, sales, service interactions, engagement, workflow, data analytics, automation, legal case management, security, and accessibility. The RFI aims to gather information to assist in developing a potential future solicitation for a Request for Responses or Request for Quotes. Responses are due by October 16, 2026, and the procurement is managed through the Commonwealth's COMMBUYS system.

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