SAM #IRSWV

IRS Requests Information for On-Premises Enterprise Remote Support Solution

The Internal Revenue Service (IRS) IT Strategy and Modernization division is seeking industry input on a self-hosted, enterprise On-Premises Remote Support Solution for its Service Desk operations. - Government Buyer: - Agency: Internal Revenue Service (IRS) - Division: IT Strategy and Modernization - Solution Requirements: - Must support up to 400 concurrent authorized support personnel - Secure remote access, diagnosis, and resolution for IRS-managed systems - Operates across Windows 11 and future platforms - Compliance with federal and IRS security standards, including FIPS 140-3 encryption and Section 508 accessibility - Integration with Microsoft Active Directory, PIV authentication, and ServiceNow - Features: multi-technician collaboration, secure file transfer, chat functionality, operation within IRS virtual server infrastructure - Documentation and Training: - Installation, system architecture, security, configuration, administrator, end-user, integration, operational support, upgrade, disaster recovery documentation - Training materials for administrators and support personnel - No specific OEMs or vendors are named; industry feedback is requested - Notable Requirements: - Solution must be self-hosted (on-premises) - Must meet stringent security and accessibility standards - Designed for enterprise-scale, high-concurrency support - Period of Performance: - 12-month base period plus 4 option years

Description

The Department of the Treasury, Internal Revenue Service (IRS), on behalf of End User Digital Services within the Information Technology Division, is seeking information from industry on software solutions that meet the functional, technical, security, and operational requirements for a self-hosted, enterprise On-Premises Remote Support Solution capable of supporting the Internal Revenue Service (IRS) enterprise environment. The scope includes the delivery of enterprise-class remote assistance capabilities for 400 concurrent authorized support personnel to securely access, diagnose, and resolve issues affecting IRS-managed systems.

 A draft Statement of Work (SOW) has been attached for your reference. The Government seeks feedback from industry to determine technical solutions that will meet the salient characteristics outlined in the draft. Please ensure that you read the attached document and respond only to what has been requested. **ORAL PRESENTATIONS ARE NOT ACCEPTED. 

The Government requests that all interested parties submit the information outlined below:

1. Contractor Name

2. Address

3. Point of Contact (POC)

4. POC phone number and e-mail address

5. System for Award Management (SAM) Unique Entity Identifier (UEI)

6. Brief description of the company's business size (i.e., annual gross revenue for the prior three (3) years) to include all Small Business information and any Government Wide Vehicles of which the Contractor is an awardee.

7. Based on the provided information, would your company submit a quote if this requirement was solicited?

8. Do you provide this service or product commercially?

9. Feedback: Please provide any feedback or questions you may have related to this requirement and the Draft Requirements document.

10.Capability Website: Please provide a URL to a capability website for your company.

Page limit and formatting requirements: The company's standard format is acceptable; however, the limit for all responses shall be five (5), 11 font size, 8 ½ x 11-inch page .It is requested that all responses submitted are clear, concise, and provide accurate detail to provide that the Contractor is both capable and interested in performing the requirement.

View original listing