Indiana Department of Administration #000670000087814

Indiana seeks Enterprise Observability Platform for statewide IT monitoring and analytics

The Indiana Office of Technology (IOT), via the Indiana Department of Administration, is seeking proposals for an Enterprise Observability Platform to support statewide IT monitoring and analytics. - Government Buyer: - Indiana Department of Administration, Procurement Division - Indiana Office of Technology (IOT) - Contact: Stephanie Nelson - Products/Services Requested: - Enterprise Observability Platform - Must cover application performance, digital experience, network path, infrastructure, application security, and data analytics - Integration with ServiceNow required - Supports current 213 applications, scalable to 500 applications across 37 agencies - Implementation & Transition Services - Project management, phased rollout, parallel migration if non-incumbent, ServiceNow/CSDM integration - Transition from incumbent platform - Support & Customer Success - Standard and premium support tiers, dedicated account manager, quarterly reviews, strategic engagement - Training & Certification - Role-based training, certification programs, enablement workshops, office hours - Unique/Notable Requirements: - Compliance with security standards and AI governance - Indiana Veteran Owned Small Business participation encouraged - Implementation and transition to operational readiness for 213 applications within nine months - End-of-contract transition activities six months prior to contract end - Pricing must be firm for at least 180 days post-award - No specific OEMs or vendors named; opportunity is open to all qualified enterprise observability solution providers.

Description

The Indiana Office of Technology (IOT) is seeking a comprehensive Enterprise Observability Platform to support the IOT NextLevel Observability Program and the broader executive-branch agency portfolio. The platform aims to maintain coverage without service interruption, scale toward monitoring 500 applications, and improve detection, resolution, and alert-quality outcomes against measurable service levels. The solicitation is managed by the Indiana Department of Administration and is posted on the Indiana Department of Technology procurement portal. Proposals are due by October 28, 2026, at 3:00 PM EST.

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