University of Iowa Ionwave #18684

University of Iowa Athletics Department Ticket Sales Management Services Solicitation

This opportunity is issued by the University of Iowa Athletics Department for comprehensive outbound and inbound ticket sales management services. - Government Buyer: - University of Iowa Athletics Department (PCO 202) - Contact: Bonnie Thornton - Scope of Services: - Staffing and management of ticket sales, fan development, and customer service for 22 NCAA-sponsored teams - Handling over 150,000 annual phone contacts - Integration with CRM systems and business analytics - Marketing automation and collaboration with Athletics departments - Staff training and performance monitoring - Notable Requirements: - Revenue share pricing model - Prohibition on ticket brokers - Adherence to University travel and expense policies - Exclusive contracting for the agreement duration - University provides ticket inventory, office space, and technology support - No specific OEMs or vendors are named in the solicitation - Contract Term: - Initial two-year period with three one-year extension options - Vendors must submit detailed proposals and audited financial statements electronically via the eBid system.

Description

The University of Iowa located in Iowa City, Iowa, is seeking written proposals from qualified firms to provide outbound and inbound sales services for the University of Iowa Athletics Department. The objective is to acquire a complete system for managing outbound and inbound sales for the Athletic Department. The University plans to engage a third party to staff and manage a dedicated ticket sales, fan development, and customer service staff to increase fan engagement, develop deeper fan relationships, and increase ticket sales. This is an extensive bid requiring electronic submission via the eBid system, with a question cutoff date of September 30, 2026, and a response deadline of October 14, 2026.

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