Alberta Purchasing #26-1651

City of Calgary RFP for Wheelchair Accessible Vehicle Taxi Centralized Dispatch Service and Technology Solutions

The City of Calgary is seeking proposals for a centralized dispatch service and technology platform to coordinate on-demand wheelchair accessible taxi services. - Government Buyer: - City of Calgary - Scope of Procurement: - Centralized dispatch service for wheelchair accessible vehicle (WAV) taxi operations - Technology solutions for scheduling, coordination, and customer communication - Implementation services, software licensing, training, support, and maintenance - Ongoing operation of the dispatch service - Key Requirements: - Must support multiple taxi brokerages and independent drivers - Single point of contact for customers via telephone, web, email, and mobile apps - Real-time trip status and wait-time information for customers - Reporting, analytics, and operational tools for program oversight - No specific OEMs or vendors are named in the solicitation - The procurement is open and competitive, aiming to improve accessible transportation for mobility-challenged customers in Alberta

Description

The City of Calgary is seeking proposals for a centralized dispatch service and supporting technology solutions to coordinate and schedule on-demand wheelchair accessible taxi services across multiple taxi brokerages and independent drivers. The solution will provide a single point of contact through telephone, web, email, and mobile apps to improve access, reduce wait times, enhance reliability, and improve operational efficiency. The scope includes implementation services, software licensing, training, support, maintenance, and ongoing operation of the dispatch service. The project aims to strengthen program oversight through reporting and analytics and support customers with mobility challenges.

View original listing