Opportunity
Missouri BUYS #STATE 0000000437SL,6
Missouri Seeks SaaS Case Management System for Workforce Development
Posted
September 16, 2026
Respond By
September 17, 2026
Identifier
STATE 0000000437SL,6
NAICS
541512, 541519
The State of Missouri is seeking a comprehensive Case Management System for its Office of Workforce Development (OWD) to support workforce programs statewide. - Government Buyer: - State of Missouri, Office of Administration, Information Technology Services Division, and Department of Higher Education and Workforce Development, Office of Workforce Development (OWD) - Buyer contact: Kelly Miller - Products/Services Requested: - Case Management System (SaaS, COTS or MOTS) - Must support 200 internal and 100,000-200,000 external users - Annual subscription/license and hosting - Implementation, customization, configuration, and training services - Ongoing maintenance, support, and training - No specific OEMs or product part numbers are named - Unique/Notable Requirements: - Compliance with federal workforce programs (WIOA, RESEA, Trade Act, Apprenticeship, etc.) - Integration with multiple state and federal systems - Advanced AI-powered functionalities - PIRL reporting and robust data migration - Security, privacy, and accessibility standards - Comprehensive training and support for a large user base - Payment milestones tied to deliverables - Estimated annual budget: $1,000,000 - Contract includes options for two additional one-year renewals and possible extensions for project completion
Description
This solicitation is a Request for Proposal (RFP) issued on behalf of the Office of Administration, Information Technology Services Division and the Department of Higher Education and Work Force Development, Office of Workforce Development. The procurement aims to acquire a Case Management Solution that integrates with current systems and processes to support workforce development programs and services in Missouri. The contract period extends from the effective date through one year after completion of implementation, warranty period, and acceptance of the system. Proposals must be submitted electronically by September 17, 2026, at 2:00 PM Central Time.