Federal Register #2026-19049

NASA Notice of Extension for Information Collection to Improve Customer Experience

NASA has announced the extension of an information collection initiative aimed at improving customer experience with federal services. - Government Buyer: - National Aeronautics and Space Administration (NASA) - Purpose: - Extension of an existing information collection under OMB Circular A-11, Section 280 - Focused on gathering customer feedback to enhance federal service delivery - Activities Involved: - Surveys, interviews, focus groups, and other feedback methods - Creation of customer journey maps, personas, and reports - Notable Requirements: - No procurement of goods or services - No OEMs or vendors involved - Seeks public and federal agency comments to improve transparency and accountability - Data Use: - Results will inform improvements to federal programs and increase transparency

Description

NASA is extending an existing information collection aimed at improving customer experience as part of its efforts to reduce paperwork and respondent burden. The collection involves gathering customer feedback through various methods such as surveys, interviews, and focus groups to enhance federal services. The data collected will be used to create customer journey maps, personas, and reports to improve service delivery and transparency. Comments on this extension are requested by November 16, 2026.

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