Federal Register #16150121

Extension of Information Collection for Qualitative Feedback on Agency Service Delivery by USCIS

This opportunity involves the U.S. Citizenship and Immigration Services (USCIS), part of the Department of Homeland Security, seeking to extend a currently approved information collection for qualitative feedback on agency service delivery. - Government Buyer: - U.S. Citizenship and Immigration Services (USCIS) - Department of Homeland Security - No OEMs or vendors are mentioned, as this is not a procurement for products or services. - Products/Services Requested: - Extension of information collection titled 'Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery' - No part numbers or quantities specified - Unique Requirements: - The collection aims to gather qualitative feedback from individuals, households, businesses, and organizations - Focus is on improving agency service delivery and customer experience - Public comments are requested regarding the extension - Privacy considerations and electronic submission methods are outlined - No products or services are being purchased; this is an information collection activity.

Description

The Department of Homeland Security (DHS), U.S. Citizenship and Immigration Services (USCIS) is seeking to extend without change a currently approved information collection. This collection involves gathering qualitative feedback on agency service delivery to improve customer and stakeholder experiences. The feedback aims to provide insights into perceptions, experiences, and expectations to enhance the effectiveness and efficiency of USCIS programs. Public comments on this extension are accepted until October 19, 2026.

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