CanadaBuys #AB-2026-06333

City of Calgary RFP for Wheelchair Accessible Vehicle Taxi Centralized Dispatch Service

The City of Calgary is seeking a centralized dispatch service and technology solution to coordinate wheelchair accessible taxi services across multiple taxi brokerages and independent drivers. - Government Buyer: - City of Calgary - OEMs and Vendors: - No specific OEMs or vendors are named in the solicitation - Products/Services Requested: - Centralized dispatch service for wheelchair accessible vehicle taxis - Supporting technology solutions (software/platform) - Implementation, licensing, training, support, maintenance, and ongoing operation - Solution must support multiple taxi brokerages and independent accessible drivers - Trip status and wait-time information for customers - Reporting and analytics capabilities - Unique or Notable Requirements: - Accessibility for wheelchair users - Single point of contact for customers via telephone, web, email, and mobile app - Operational efficiency and oversight through analytics - Solution must be scalable and support multiple stakeholders - Contract duration is 35 months

Description

The City of Calgary is seeking proposals for a centralized dispatch service and supporting technology solutions to coordinate and schedule on-demand wheelchair accessible taxi services across multiple taxi brokerages and independent drivers. The solution will provide customers with a single point of contact through multiple service channels, including telephone, web-based services, email, and mobile applications. The objectives are to improve access, reduce wait times, enhance reliability, improve operational efficiency, and strengthen oversight through reporting and analytics. The contract includes implementation, licensing, training, support, maintenance, and ongoing operation for a duration of 35 months starting from April 1, 2027.

View original listing