Illinois BidBuy #26-448DOIT-INFOT-B-53319

Illinois DoIT Seeks 10-Year SAP ERP Production Support Services

The State of Illinois Department of Innovation and Technology (DoIT) is seeking a vendor to provide long-term production support for its SAP enterprise resource planning (ERP) applications. - Government Buyer: - State of Illinois, Department of Innovation and Technology (DoIT) - OEMs and Vendors: - SAP (primary OEM for ERP software) - Microsoft Azure (noted as hosting platform) - Products/Services Requested: - Comprehensive production support services for all SAP applications and modules - Includes Financial Accounting, General Ledger, Accounts Payable, Asset Accounting, Material Management, Public Sector Collections & Disbursements, Funds Management, Grants Management, Controlling, Supplier Relationship Management, and SAP SuccessFactors for Human Capital Management - Services include maintenance & operations (M&O), troubleshooting, defect resolution, enhancement releases, application testing, infrastructure management, and Enhanced Process Improvements (EPI) - Support for future upgrades (e.g., S/4 for Finance, BODS for analytics, HCM payroll rollout) - Unique/Notable Requirements: - Fixed monthly pricing for most services - Alignment with State of Illinois processes - Collaboration with DoIT, end user agencies, and third-party vendors - Extensive documentation required - Non-mandatory pre-bid conference via webinar - Contract Duration: - 10-year term with ongoing support and enhancements throughout the contract lifecycle

Description

The State of Illinois Department of Innovation and Technology (DoIT) is soliciting proposals for ERP Production Support services. The contract will provide continuous support to monitor, maintain, and enhance all SAP applications and modules as listed in the solicitation attachments. The contract term is ten years and includes maintenance and operations as well as enhanced process improvement support. The awarded vendor will collaborate with DoIT, end user agencies, and third-party vendors to deliver the services. A non-mandatory pre-bid conference will be held via webinar.

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