San Mateo Opengov #2027-IFB-00098

San Mateo County 3-Year Zscaler Subscription Renewal with Premium Support

San Mateo County's Technology Services Department is seeking bids for a three-year renewal of its Zscaler cybersecurity software subscriptions and premium support. - Government Buyer: - San Mateo County Technology Services Department (Information Services Department) - OEM Highlight: - Zscaler is the sole Original Equipment Manufacturer (OEM) for all products and services requested - Vendors: - Only manufacturer/publisher-authorized vendors are eligible to bid - Products Requested: - Zscaler Transformation Edition Subscription (Part No. ZIATFORMEDITION) - 8,100 user licenses per year - Includes Business Edition, 1.5 GB per user for unauthenticated traffic, and 10 TB one-time retro scan for SaaS API - Zscaler Private Access Business Edition Subscription (Part No. ZPA-BIZEDITION) - 2,835 user licenses per year - Includes ZPA Essentials Edition features - Services Requested: - Annual Premium Support Services (Part No. ZCES-SUPPLUS) - 24/7 technical support - Operational engagement (critical incident contact, monthly reviews, adoption planning, strategic planning, customized training, architecture and security policy reviews) - Product operationalization and upgrades - No onsite support included - Delivery & Activation: - Licenses and documentation must be delivered electronically within 30 days of contract award - Technical support must begin immediately upon activation - Notable Requirements: - All licenses must be compatible with the County's existing Zscaler deployment - Evaluation criteria include cost, conformity to specifications, and product availability

Description

The Technology Services Department of San Mateo County is seeking to renew its Zscaler subscription for a three-year period from November 30, 2026, to November 29, 2029. The renewal requires bidders to complete a Pricing Bid Table and submit a competitive quotation including lead times, freight, and delivery costs. Evaluation criteria include cost, product conformity, and availability. The contract will be awarded to the lowest responsive bid from an authorized vendor.

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