Illinois BidBuy #27-420DCEO-TRDEI-B-54108

Illinois solicits Oracle CX Maintenance Support Enhancement & Training services

The Illinois Department of Commerce and Economic Opportunity (DCEO), Trade & Investment division, is seeking Oracle CX Maintenance Support Enhancement and Training services. - Government Buyer: - Illinois Department of Commerce and Economic Opportunity (DCEO), Trade & Investment division - OEMs and Vendors: - Oracle (OEM for CX software) - CPI Solutions LLC (vendor submitting a quote) - Products/Services Requested: - Maintenance support enhancements and training for Oracle CX software - Work divided into five monthly phases: - Kickoff & Prioritization (12.5 hours) - Foundation & Training (25 hours) - Financial Data & Process Improvements (25 hours) - Event & ISTEP Integration (25 hours) - Approval Automation (25 hours) - Unique/Notable Requirements: - Invoicing based on actual hours worked per phase - No small business set-aside or BEP/VBP participation goal - Procurement classified under NIGP code 92045 (Software Maintenance and Support Services) - Standard Illinois certifications and terms and conditions apply - Oracle is highlighted as the primary OEM for the requested software and services.

Description

This solicitation is for Oracle CX Maintenance Support Enhancement and Training services. The work involves providing maintenance support enhancements and training related to Oracle CX software. The contract includes multiple phases such as kickoff and prioritization, foundation and training, financial data and process improvements, event and ISTEP integration, and approval automation. The vendor will invoice for actual hours worked per contract during these phases.

View original listing