Arkansas State University #RFP 27-15

Arkansas State University After Hours Help Desk Support Services RFP

Arkansas State University is seeking a vendor to provide After Hours Help Desk support services for its ITS department. - Government Buyer: - Arkansas State University - Procurement Services, Director: Lisa Glasco - ITS Department - Services Requested: - After Hours Help Desk Service (Tier 1 IT support) - Support for students, faculty, and staff outside normal business hours (evenings, weekends, holidays) - Includes incident resolution, escalation, communication, reporting - Supplemental overflow support during business hours - Contract Details: - Initial two-year term starting January 2027 - Option to extend for two additional years by mutual agreement - Firm, fixed-price agreement - Unique/Notable Requirements: - Security compliance: FERPA, CJIS, HIPAA, SOC 2 - Vendors must provide pricing details and references - Possibility for intergovernmental/cooperative use by other Arkansas colleges or universities - No specific OEMs or technology vendors are named in the solicitation.

Description

Arkansas State University is soliciting proposals for After Hours Help Desk support services. The procurement is managed by the ITS department. The contract will be awarded based on the best satisfaction of the University's needs considering cost and service performance. Proposals are due by October 14, 2026, at 11:00 A.M. CST. The contract is expected to commence in December or January following legislative review and approval.

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