New York State Contract Reporter #WF78DD9

WMCHealth seeks Unified Communications as a Service (UCaaS) solution for hospital network

• Westchester Medical Center Health Network (WMCHealth) is seeking proposals for a fully managed Unified Communications as a Service (UCaaS) solution across its network of hospitals and facilities in New York.
• The procurement covers approximately 11,901 phones (hard and soft), including:
  • 225 administrative phones with side cars
  • 286 patient room phones
  • 90 phones for public and treatment spaces
• The solution must include telephones, voicemail, call recording, e911, collaboration tools, mobile clients, and fax capabilities.
• Services required include installation, professional services for migration, comprehensive end-user and administrative training, and ongoing managed support with a dedicated Technical Account Manager (TAM).
• No specific OEMs or vendors are named; the RFP is open to qualified providers of UCaaS solutions.
• Notable requirements:
  • Full coverage across all WMCHealth hospital locations
  • Compliance with detailed administrative, legal, and diversity requirements
  • Support for migration from the existing telephony solution
• The initial contract term is one year, with up to four additional one-year renewal options.

Description

The Westchester Medical Center Health Network (WMCHealth) is issuing a Request for Proposals (RFP) to invite qualified firms to submit proposals to perform telecommunications services throughout WMCHealth. The contract term is for one year, renewable up to four additional one-year periods. Services will be provided across multiple acute care locations within the network, including Westchester Medical Center and several affiliated hospitals in New York. Detailed scope of services is provided in Section 4 of the RFP document.

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