Boone County Ionwave #36-08OCT26 Addendum 1

Boone County seeks subscription-based Network Monitoring and Patch Management Software solution for IT infrastructure.

Boone County Purchasing in Columbia, Missouri is seeking proposals for a subscription-based Network Monitoring and Patch Management Software solution to support its IT infrastructure. - Buyer: Boone County Purchasing, managed by Brijanna Purdy - Solution must cover: - At least 814 endpoints (computers, servers, etc.) - 329 network devices (switches, firewalls, access points) - Required features: - Real-time network monitoring - Automated patch management for Windows, macOS, Linux, and third-party applications - Alerting, reporting, and integration with Active Directory/LDAP - Vendor responsibilities: - Initial setup, installation, and configuration - Comprehensive administrator training - Complete technical documentation (installation guides, troubleshooting, best practices) - Flexible support packages (6-36 months post-go-live, renewable in 6-12 month increments) - County IT staff will handle ongoing administration after deployment - Pricing must be scalable and detailed for modules/support tiers; renewal options for up to four additional years with firm, fixed percentage price adjustments - No specific OEMs or vendors are named; vendors must demonstrate company experience and reliability - Notable requirements: - No CPI-based price adjustments allowed for renewals - Support packages must include defined SLAs, help desk access, software updates, and emergency support

Description

Boone County is seeking proposals from qualified vendors to provide a subscription-based Network Monitoring and Patch Management Software solution to support the County's Information Technology (IT) infrastructure. The County's internal IT Department will handle the day-to-day administration, configuration, and maintenance of the software after initial deployment. Vendor-managed services are only required for initial setup, training, and standard technical support. The solicitation includes renewal options for up to four additional years with specified price adjustment terms.

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