Georgia Procurement Registry #PA031-26

E911 Community Engagement Solution for Gwinnett County Police Department

Gwinnett County is seeking a comprehensive E911 Community Engagement Solution for its Police Department Communications Division. - Buyer: Gwinnett County Board of Commissioners, Police Department Communications Division - No specific OEMs or vendors are named in the solicitation - Requested solution: - Software to automate community engagement tasks using Computer Aided Dispatch (CAD) data - Sends post-call surveys to 911 callers via text message - Must integrate with Centralsquare Enterprise CAD system - Supports survey customization and multi-language capabilities (Spanish, Korean, Simplified and Traditional Chinese) - Includes advanced reporting features: sentiment analysis, real-time dashboards - Notable requirements: - Compliance with NIST SP 800-53, SOC 2 Type 2, HIPAA, FedRAMP, WCAG 2.1 AA accessibility - All data and service provider personnel must be based in the continental United States - Vendor must demonstrate a proven track record with similar jurisdictions - Insurance requirements must be met - Multi-year contract; specific duration and option years not stated

Description

The Gwinnett County Board of Commissioners is soliciting competitive sealed proposals from qualified service providers for the provision of design, implementation, and maintenance of an E911 community engagement solution on a multi-year contract for the Gwinnett County Police Department Communications Division. The solution should automate manual community engagement tasks using Computer Aided Dispatch (CAD) data to send post-call surveys to 911 callers via text message, aiming to increase survey response rates. The County seeks a proven solution suitable for a jurisdiction of similar size and complexity and requires compliance with specified security and privacy standards. Proposals are due by October 5, 2026, and must meet insurance and other requirements outlined in the solicitation.

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