SAM #JA-26-0255

Sole Source Procurement of ServiceNow Software Subscriptions and Support for ICE

This opportunity is a sole source procurement for ServiceNow software subscriptions and support for the Department of Homeland Security, U.S. Immigration and Customs Enforcement (ICE). - ICE's Office of Acquisition Management is procuring ServiceNow licenses and support exclusively from Carahsoft Technology Corporation. - The procurement covers both enterprise-share ServiceNow licenses and ICE-unique ServiceNow products. - The acquisition is justified as brand-specific, citing ServiceNow as the required OEM. - The order will be placed under a firm-fixed price BPA call via the GSA MAS program. - The period of performance is a 12-month subscription, from August 31, 2026, to August 30, 2027. - No specific product part numbers or quantities are provided in the summary. - Only ServiceNow products and support are included; no competing OEMs or alternative solutions are referenced. - Carahsoft is the exclusive reseller for this procurement, but ServiceNow is the OEM. - The procurement sustains ICE's accredited ServiceNow cloud environment.

Description

Justification for ServiceNow Licenses

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