Lone Star College System Ionwave #RFP 26-08-02 Addendum 5

Lone Star College System seeks Microsoft Unified Support Services for multi-year contract

Lone Star College System (LSCS), a major Texas higher education institution, is seeking proposals for a multi-year contract for Microsoft Unified Support Services. - Government Buyer: - Lone Star College System (LSCS) - Procurement Department - Covers all 24 LSCS locations (colleges, centers, Workforce Centers of Excellence) - OEMs and Vendors: - Microsoft (OEM) - Support must be provided directly by Microsoft or an authorized Microsoft partner - Products/Services Requested: - Microsoft Unified Support Services (Core Tier and Proactive Services Add-on) - Enterprise advisory support hours - Azure problem resolution hours - On-demand assessments (remote and setup/configuration) - On-demand education and webcasts - Service delivery management - Online support portal access - Reactive support management - 100 reactive enabled contacts per year - One annual onsite visit for Unified Proactive Services Add-on (Enterprise Modern Work) - Product Line Items: - Microsoft Unified Support Services (various SKUs) - Reactive Enabled Contacts (100 per year) - On-Demand Assessment (remote, 1 per year) - Onsite Visit (Unified Proactive Services Add-on, 1 per year) - Core Unified Support Tier (1) - Proactive Services Add-on ($25,000 value, 1) - Service Line Items: - Enterprise advisory support - Azure problem resolution - On-demand assessment and education - Online support portal - Reactive support management - Service delivery management - Webcasts - Technical support and professional services (including annual onsite visit) - Unique/Notable Requirements: - Support must be provided directly by Microsoft or an authorized Microsoft partner; no third-party alternatives allowed - No prepaid subscriptions; services must be invoiced after delivery - All prices must include delivery charges (FOB LSCS) - Contract subject to annual appropriation of funds - TX-RAMP certification not required - Vendors must review detailed SKU and service requirements - Annual onsite visit required at University Park Campus - Proactive Services Add-on valued at $25,000 - Contract Term: - Up to three years, with possible month-to-month extensions - Annual service periods and invoicing - First multi-year agreement for LSCS with Microsoft Unified Support

Description

The Lone Star College System (LSCS) is soliciting proposals for Microsoft Unified Support Services. The contract is intended to cover support services including advisory support, problem resolution, on-demand assessments and education, and service delivery management. The System consists of 24 locations in the greater Houston area and serves over 80,000 credit students each semester. The contract term is up to three years with prices including delivery charges FOB Lone Star College System.

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