Texas DIR/ESBD #26-4090-090

Burnet County Unified Phone System RFP: VoIP, Desktop & Mobile Integration, and Support

Burnet County, Texas is seeking proposals for a comprehensive countywide unified phone system to modernize its telephony infrastructure. - Government Buyer: - Burnet County Purchasing Office - Scope of Work: - Design, supply, installation, and support of a unified communications platform - Integration with Microsoft 365 and Teams - Replacement of legacy phone systems across all county departments and facilities - Products Requested: - Standard desktop telephones (color LCD, 3-line minimum, Gigabit Ethernet, PoE) - Executive/high-use desktop telephones (color LCD, 6-line minimum, expansion module support) - Wireless/DECT telephones (color LCD, 1-line minimum) - Conference room phones (360 microphone pickup, speakerphone, 3-way conference minimum) - Softphone desktop applications (feature parity with desk phones) - Accessories (headsets, sidecar/expansion modules) - Services Requested: - System design, implementation, and project management - End-user and administrator training - Ongoing maintenance and support (including Hardware-as-a-Service, 24/7/365 outage reporting) - Network readiness assessment and remediation - Notable Requirements: - E911 compliance - Security and CJIS requirements - Service Level Agreements (SLAs) - Support for approximately 262 users - Detailed cost proposals and references required - Preference for a single, turnkey solution provider - Encouragement of HUB, minority-, woman-, and veteran-owned business participation - No specific OEMs or vendors are named; vendors may propose any suitable solution meeting requirements.

Description

Burnet County is seeking sealed proposals for the design, supply, installation, and support of a countywide unified phone system with integrated desktop and mobile application capability. The project aims to replace the current disparate and aging telephony infrastructure with a modern, cloud-based or hybrid Voice over Internet Protocol (VoIP) unified communications platform. The new system should improve reliability, citizen service, interoperability with Microsoft 365, and administrative efficiency across all county departments, precincts, and facilities. Vendors may propose for any or all portions of the scope of work, with a preference for a single accountable prime vendor delivering a turnkey solution.

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