Illinois BidBuy #27-448DOIT-ADMIN-B-53810

Illinois seeks statewide modern telecommunications voice services (REBID JPMC Telecom Voices Services - Modern Services)

Illinois is seeking a single vendor to deliver modern, secure, and scalable telecommunications voice services statewide, replacing legacy systems across all 102 counties. - Government Buyer: - Illinois Department of Innovation and Technology (DoIT) - Scope of Services: - Comprehensive IP-based voice solutions, including VoIP, cloud-based telephony (Hosted Voice/Cloud PBX), SIP circuits, and unified communications - Legacy analog services (POTS-like) only where necessary during transition - Advanced features: direct inward dialing (DID), call forwarding, voicemail-to-email, conferencing, auto-attendant, softphone support - Business continuity and emergency preparedness: failover, QoS monitoring, WPS, GETS, TSP - Accessibility: TDD/TTY, relay services, compliance with IITAA 2.0, Section 508, WCAG 2.1 AA - Security: SOC 2 Type 2 reporting, encryption, integration with state IAM platforms - Professional services: sales, solutions/projects, maintenance, billing, architectural support - Pricing Requirements: - Itemized pricing for all service components by county using a mandatory Master Pricing Tool - Vendors must submit pricing for all required line items and categories to be considered responsive - Notable Requirements: - Statewide service availability - Strong SLAs and proactive issue resolution - Transition from legacy systems expected within six months of agency order - Optional microwave services (fiber-based data network) - No specific OEMs or vendors named; open to all qualified providers capable of meeting requirements - Contract term up to ten years, including renewals

Description

This solicitation issued by the Illinois Department of Innovation and Technology seeks proposals for modern telecommunications voice services. The contract aims to provide comprehensive, secure, and scalable voice solutions including VoIP, cloud-based telephony, and legacy analog services where necessary. The services will support all governmental units and qualified not-for-profit agencies across all 102 Illinois counties. The procurement includes detailed pricing requirements, service-level agreements, and compliance with security and accessibility standards. The response deadline is September 25, 2026.

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