Massachusetts COMMBUYS #BD-27-1026-DOE02-DOE01-133339

DESE seeks vendor for Special Education Complaint Investigation Support

The Massachusetts Department of Elementary and Secondary Education (DESE) is seeking a vendor to provide investigative support for its Problem Resolution System Office (PRS). - Government Buyer: - Massachusetts Department of Elementary and Secondary Education (DESE) - Problem Resolution System Office - Services Requested: - Investigative support for state complaints related to special education laws (including IDEA and 34 C.F.R. 300.151-153) - Tasks include complaint intake, evidence gathering, analysis, communication with involved parties, drafting written determinations, and issuing final decisions under DESE oversight - Deliverables require detailed reporting and adherence to DESE standards - Requirements: - Vendor must demonstrate expertise in special education law, impartial investigation, confidentiality, and strong written and communication skills - Preference for Small Business Purchasing Program (SBPP) registered bidders - Contract Details: - Budget up to $250,000 for the initial year, with a possible renewal for an additional year (total maximum obligation $500,000) - Services provided on an as-needed, on-demand basis - No specific OEMs or commercial vendors are named in the solicitation - Location: Everett, MA - Procurement managed via Massachusetts COMMBUYS portal

Description

The Department of Elementary and Secondary Education (DESE) seeks a vendor to provide support to the Problem Resolution System Office (PRS) by investigating state complaints from intake to resolution. The vendor will supplement internal PRS staffing capacity by investigating complaints and issuing determinations under DESE oversight. The scope includes reviewing complaints, gathering evidence, communicating with parties, and ensuring compliance with federal and state laws. The contract has a budget not to exceed $250,000 for FY2027 with a possible renewal for FY2028.

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