New York State Contract Reporter #2138598

NY OMH Seeks Provider for LGBTQIA+ Youth Crisis Line and Training Services

The New York State Office of Mental Health (OMH) is seeking a provider to operate a dedicated crisis line and deliver specialized training for LGBTQIA+ youth and young adults statewide. - Government Buyer: - New York State Office of Mental Health (OMH), Central Office, Contract Management - Products/Services Requested: - Operation of a 24/7 crisis line for LGBTQIA+ youth and young adults, accessible via call, chat, and text - Culturally informed crisis intervention, emotional support, safety planning, referrals, and follow-up - Service tailored specifically for New York State, including outreach, dedicated access channels, and NY-specific referral resources - Data collection and reporting on New York contacts and outcomes - Development and delivery of specialized training for NYS 988 Crisis Counselors - Training to enhance capacity to support LGBTQIA+ youth and young adults - Funding: - $1.2 million in recurring annual funding for crisis line operations - One-time $600,000 investment for training and technical assistance - Unique/Notable Requirements: - Services must be culturally affirming and specifically designed for LGBTQIA+ youth and young adults in New York - Provider must deliver both direct crisis services and training/technical assistance - Data reporting and outcome tracking are required - No specific OEMs or commercial vendors are named in the solicitation.

Description

The New York State Office of Mental Health is offering a recurring funding opportunity of $1.2 million to expand specialized crisis services for LGBTQIA+ youth and young adults through a dedicated crisis line. This includes a one-time $600,000 investment for specialized training of NYS 988 Crisis Counselors. The program aims to provide continuous, affirming, and culturally appropriate crisis care via call, chat, and text, addressing issues such as stigma, suicidal ideation, and family rejection. The contractor will also deliver training to enhance counselors' capacity to support LGBTQIA+ youth and young adults statewide.

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