San Mateo Civicplus #882

San Mateo Wastewater Treatment Plant Network Monitoring & Management Services RFP

This opportunity involves comprehensive network monitoring and management services for the City of San Mateo Wastewater Treatment Plant Control Systems (PCS) network. - Government Buyer: - City of San Mateo Public Works Department, Wastewater Treatment Plant - Scope of Services: - Ongoing monitoring, maintenance, and technical support for IT and OT/SCADA systems - 24/7 remote monitoring of approximately 66 network switches, 3 firewalls, servers, workstations, VMware hosts, and storage devices - Incident response, preventive maintenance, monthly onsite support (8-16 hours), configuration management, break-fix support, and technical leadership - Secure remote access management (Tosi Box platform for ~14 devices) - Veeam backup management for VMware infrastructure - Support for SeQent SCADA system alarm platform - Cybersecurity compliance (DHS and NIST guidance) and insurance coverage required - OEMs and Platforms Referenced: - Tosi Box (secure remote access) - Veeam (backup management) - SeQent (SCADA alarm system) - Notable Requirements: - 24/7 emergency support with hotline access - Formal incident documentation and reporting (monthly and annual) - Technical documentation management via City SharePoint - Vendor must demonstrate expertise in OT, SCADA, IT network architecture, and cybersecurity - Licenses, certifications, and equipment required for both planned and emergency services - No specific product part numbers or quantities for hardware/software procurement; focus is on managed services and support for existing platforms.

Description

The City of San Mateo is soliciting proposals for network monitoring and management services for its Wastewater Treatment Plant (WWTP) Plant Control Systems (PCS) network. The scope includes ongoing monitoring, maintenance, and technical support for both Information Technology (IT) and Operational Technology (OT)/SCADA systems that support critical infrastructure operations. The selected vendor will be responsible for ensuring reliable network performance, security, documentation accuracy, and rapid response to operational issues. The contract includes program management, reporting, emergency support, vendor coordination, technical leadership, secure remote access, backup management, and SCADA system alarm infrastructure support.

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