Boone County Ionwave #36-08OCT26

Boone County seeks subscription-based Network Monitoring and Patch Management Software solution for IT infrastructure.

Boone County Purchasing is seeking proposals for a subscription-based Network Monitoring and Patch Management Software solution to support its IT infrastructure. - Buyer: Boone County Purchasing, managed by Brijanna Purdy - Solution must cover at least 814 endpoints, with scalable licensing - Key features required: - Real-time network monitoring - Automated patch management for Windows, macOS, Linux, and third-party applications - Alerting, reporting, and integration with Active Directory/LDAP - Vendors must provide: - Initial setup, installation, and configuration - Comprehensive administrator training - Complete technical documentation (installation guides, manuals, troubleshooting, best practices) - Flexible support packages (Basic/Initial Support up to 36 months, Standard Short-Term Support 6-12 months, Optional Extended Support) - Solution must be subscription-based, with annual renewal options for up to four additional years - Cooperative procurement is allowed for other Boone County entities - Vendors must demonstrate experience, expertise, and reliability - No specific OEMs or vendors are named; open to qualified providers - Notable requirements: scalable pricing, defined SLAs, help desk access, software updates, and emergency support

Description

Boone County is seeking proposals from qualified vendors to provide a subscription-based Network Monitoring and Patch Management Software solution to support the County's Information Technology (IT) infrastructure. The County's internal IT Department will handle the day-to-day administration, configuration, and maintenance of the software after initial deployment. Vendor-managed services are only required for initial setup, training, and standard technical support. Proposals are due by October 8, 2026, and questions must be submitted by October 1, 2026.

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