District of Columbia Cobblestone Systems #CFOPD-22-C-002

Award for IVR System Maintenance and Upgrades for DC Lottery (MS Technologies Corporation)

This award covers the ongoing maintenance, support, and enhancement of the District of Columbia Lottery's Interactive Voice Response (IVR) Lot-Line system, with MS Technologies Corporation as the sole OEM and vendor. - Government Buyer: - District of Columbia Office of the Chief Financial Officer, Office of Contracts, on behalf of the Office of Lottery & Gaming (OLG) and the Lottery and Charitable Games Control Board - OEM and Vendor: - MS Technologies Corporation (sole-source provider and OEM for the IVR Lot-Line system) - Products and Services Requested: - Maintenance and technical support for the IVR Lot-Line system (monthly, across base and four option years) - Upgrades to support new lottery games, including: - Lotto America - POWERBALL Double Play 4 - Millionaire for Life (M4L) - POWERBALL Xs and 0s - Night draws for DC-3 and DC-4 - System enhancements: script changes, professional voice recordings, reporting, and game management system updates - Operating system and database upgrades (Windows Server 2012 R2 to 2016, SQL 2014 to 2019) - Interface upgrades and integration with the DC Lottery website and Winning Number Management System - Removal of obsolete games (e.g., DC-2, Lucky for Life) - Optional features: call routing, survey functionality, account access, call tracking, commercial messaging, and migration to Microsoft Azure - Notable Requirements: - All upgrades include coordination with the DC Lottery website vendor for interface changes - Strict go-live timelines for new game launches (typically four weeks after script approval) - Post-release monitoring and support for new features - Project management and database specialist support for system upgrades - Fixed price modifications for each upgrade and enhancement - Estimated total contract value: Not-to-exceed $643,351.64

Description

The District of Columbia Office of the Chief Financial Officer, Office of Contracts, on behalf of the Office of Lottery and Gaming (OLG), requires continued maintenance and support of its Interactive Voice Response (IVR) System Lot-Line software created by MS Technologies Corporation. The contract includes multiple option periods, each lasting one year, with all options exercised. The current term runs from November 1, 2025, to October 31, 2026. The contract involves upgrades and support for various lottery games and system components, including script changes, professional voice recording, reports, and game management system enhancements.

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