Virginia James City Civic Plus #20270356

James City County Solicits Housing Counseling Software Solution

James City County Housing Office is seeking proposals for a new Housing Counseling Software system to replace its current platform, which is being discontinued. - Government Buyer: - James City County Housing Office (Williamsburg, VA) - Products/Services Requested: - Comprehensive Housing Counseling Software Solution - Must support detailed client tracking, case management, and reporting (HUD Form 9902, Virginia Housing grants) - Includes licensing, implementation, configuration, training, technical support, and maintenance - Requires data migration from Counselor Max - Must comply with federal, HUD, and state data security and privacy standards (encryption, role-based access, audit trails, cybersecurity frameworks) - Supports cloud-based or on-premises deployment, mobile access, and accessibility compliance - OEMs and Vendors: - No specific OEMs or vendors are named; open to all qualified software providers - Unique/Notable Requirements: - Solution must provide customizable dashboards and analytics - Robust security and user accessibility are mandatory - Firm-fixed-price contract covering all phases from implementation to support - Evaluation criteria include system architecture, user experience, and cost

Description

James City County is soliciting proposals for a new Housing Counseling Software system to replace the current system that is scheduled to end. The new software must support Housing Counseling program operations and reporting, ensuring continuity and compliance with reporting requirements. Proposals must strictly adhere to the terms, conditions, specifications, and evaluation criteria outlined in the Request for Proposal. The contract will be awarded to the offeror whose proposal best meets the needs of James City County, its residents, and visitors.

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