New York Buffalo Civic Plus #2026 RFP City_of_Buffalo_Merchandise

City of Buffalo Official Merchandise E-Commerce and Fulfillment Services RFP

The City of Buffalo is seeking a qualified provider to establish and operate an official City merchandise e-commerce program. - Government Buyer: - City of Buffalo, Office of Communications - Scope of Work: - Create and manage an online storefront for City-branded merchandise - Merchandise categories include apparel, hats, bags, drinkware, accessories, and other promotional items - Print-on-demand and direct-to-customer fulfillment services - Bulk ordering options for City events and internal use - Payment processing, reporting tools, and customer service support - Support for potential future physical retail location - Contract Details: - Initial term of one year, with up to four one-year renewal options - Non-exclusive contract; City may add or remove merchandise categories or services - Emphasis on compliance with City branding approvals and quality control - Encouragement of minority and women workforce development - No specific OEMs or vendors are named in the solicitation - Vendors must provide information on bulk pricing, volume discounts, minimum order quantities, and fulfillment timelines

Description

The City of Buffalo is seeking proposals from qualified providers to establish and operate an official merchandise program. The successful offeror will provide an online storefront for purchasing authorized City merchandise, produce and fulfill orders, process payments, and support customer service. The program aims to make merchandise more accessible via a print-on-demand and fulfillment model, eliminating the need for the City to handle inventory or shipping. The City may also require bulk purchasing options and potential future support for a physical retail location.

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