Alberta Purchasing #2026-IMT-AMS-D365

Application Maintenance and Support Services for Microsoft Dynamics 365 Solutions

The Office of the Child and Youth Advocate (OCYA) of Alberta is seeking a vendor for ongoing maintenance and support of three business applications hosted on Microsoft Dynamics 365 Online. - Government Buyer: - Office of the Child and Youth Advocate (OCYA), Alberta - OEMs and Vendors: - Microsoft (OEM for Dynamics 365 platform) - Products/Services Requested: - Application maintenance, support, and enhancement services for three Dynamics 365 Online business applications - No specific part numbers or quantities provided - Unique or Notable Requirements: - Contract duration: two years, with an option for one additional year - Objectives include cost-effectiveness, meeting business requirements, minimizing risk, continuous improvement, and collaboration with OCYA and third-party providers - NDA required for access to solicitation documents - Competitive procurement; open to qualified vendors with Dynamics 365 expertise

Description

The Office of the Child and Youth Advocate (OCYA) is seeking a qualified vendor to provide ongoing application maintenance and support services for three existing business applications hosted on the Microsoft Dynamics 365 Online platform. The contract term is initially two years with an option to extend for one additional year under the same terms. The objectives include optimizing cost-effectiveness, meeting business requirements, minimizing business risk, promoting continuous improvement, and establishing a strong collaborative relationship between the vendor, OCYA, and other service providers. The solicitation is open and competitive, and an NDA is required for document access.

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