PIEE #N69199HRBCCFY27

Operation of Civilian Human Resources Benefits Contact Center for Department of the Navy

NAVSUP Fleet Logistics Center Norfolk is seeking a contractor to operate the Civilian Human Resources Benefits Contact Center for the Department of the Navy. - Government Buyer: - Department of the Navy - NAVSUP Fleet Logistics Center Norfolk - Services Requested: - Operation of a dedicated single-service contact center for Navy civilian employees - Provide all personnel, management, and services required - Support for current, separated, and prospective Navy civilian employees - Technical guidance, entitlements, advice, and information on: - Federal Employee Health Benefits (FEHB) - Federal Employees Group Life Insurance (FEGLI) - Thrift Savings Plan (TSP) - Federal Dental and Vision Insurance Programs (FEDVIP) - Federal Long Term Care Insurance Program (FLTCP) - Unique Requirements: - Comprehensive support for multiple federal benefits programs - No specific OEMs or products; service-based requirement - NAICS 561422 (Telemarketing Bureaus and Other Contact Centers) - PSC R431 (Support - Professional: Human Resources)

Description

SOURCES SOUGHT: This requirement is to provide all contact center personnel and management, and services necessary for the operation of the Department of the Navy (DON) Civilian HRBCC, a dedicated single service contact center (contractor personnel will be dedicated to the taskings within this contract). The contractor will provide the full range of support to current and separated Navy civilian employees and prospective employees. The contractor will provide technical guidance, employee entitlements, advice, and information to employees about the Federal Employee Health Benefits (FEHB), the Federal Employees Group Life Insurance (FEGLI), the Thrift Savings Plan (TSP), the Federal Dental and Vision Insurance Programs (FEDVIP), and the Federal Long Term Care Insurance Program (FLTCP).

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