SAM #N69199HRBCCFY27

Navy Seeks Contractor for Civilian HR Benefits Contact Center Operation

NAVSUP Fleet Logistics Center Norfolk is seeking a contractor to operate the Civilian Human Resources Benefits Contact Center (HRBCC) for the Department of the Navy. - Government Buyer: - Department of the Navy - NAVSUP Fleet Logistics Center Norfolk - Services Requested: - Operation of the Civilian Human Resources Benefits Contact Center (HRBCC) - Provide all personnel, management, and services required for contact center operations - Deliver technical guidance and information to Navy civilian employees regarding: - Federal Employee Health Benefits (FEHB) - Federal Employees Group Life Insurance (FEGLI) - Thrift Savings Plan (TSP) - Federal Dental and Vision Insurance Programs (FEDVIP) - Federal Long Term Care Insurance Program (FLTCP) - No specific OEMs or vendors are named; the requirement is for service provision only - Unique Requirements: - Contractor must support current, separated, and prospective Navy civilian employees - Services must cover a wide range of federal employee benefits programs - Emphasis on technical guidance, entitlements, and benefits information - No products or hardware are requested; focus is exclusively on contact center services

Description

SOURCES SOUGHT: This requirement is to provide all contact center personnel and management, and services necessary for the operation of the Department of the Navy (DON) Civilian HRBCC, a dedicated single service contact center (contractor personnel will be dedicated to the taskings within this contract). The contractor will provide the full range of support to current and separated Navy civilian employees and prospective employees. The contractor will provide technical guidance, employee entitlements, advice, and information to employees about the Federal Employee Health Benefits (FEHB), the Federal Employees Group Life Insurance (FEGLI), the Thrift Savings Plan (TSP), the Federal Dental and Vision Insurance Programs (FEDVIP), and the Federal Long Term Care Insurance Program (FLTCP). Additional Links:Department of Defense Procurement ToolboxPIEE Solicitation Module Link for N69199HRBCCFY27Registration Instructions for the PIEE Solicitation ModuleWeb Based Training for the PIEE Solicitation Module

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