Needles Planetbids #CM2701

City of Needles IT Support Services Solicitation

The City of Needles is seeking professional IT support services to enhance and maintain its municipal technology infrastructure. - Government Buyer: - City of Needles Procurement Office - Serving 8 public facilities including City Hall, Recreation, Housing Authority, Animal Control, Public Works, Wastewater, and other municipal locations - OEMs and Vendors Mentioned: - Microsoft (Microsoft 365, Windows, Active Directory) - IBM (municipal software systems) - Central Square (municipal software systems) - Products/Services Requested: - Comprehensive IT support services for approximately 60 users - Support for 41 desktops, 18 laptops, 7 servers, 8 camera systems (about 100 cameras), Microsoft 365, firewall appliances, VPN services, and cloud-based business applications - Services include help desk, network management, hardware/software maintenance, cybersecurity, website updates, data management, vendor coordination, and reporting - Unique or Notable Requirements: - 24/7/365 response for critical incidents - Minimum service level agreements (SLAs) for response and resolution - Technical qualifications in Windows, Microsoft 365, Active Directory, network administration, backup/disaster recovery, and municipal software systems (IBM and Central Square preferred) - Multi-factor authentication, endpoint protection, patch management - Firms must demonstrate municipal/public sector experience - 90-day transition plan required - Insurance requirements: general, auto, professional/cyber liability, and workers compensation - Preferred certifications: CompTIA, Microsoft, Cisco, CISSP, CISM, CISA, ITIL - Contract Structure: - Three-year initial agreement with two optional one-year extensions - Potential Vendors: - 3D-Networks L.L.C., Advanced Imaging Solutions (AIS), Allied Solutions, Alpha Technologies USA Inc, CDR-Data, Consultadd Inc., Elegant Enterprise-Wide Solutions, Floral Park Consulting LLC, GenSigma LLC, GNC Consulting, InstatntServe LLC, Intelesys, International Systems Consultants, Kaygen, Momentech Consulting Inc., Propoint Technology, Tryfacta, VectorUSA

Description

The City of Needles is seeking professional Information Technologies support services to assist City users and manage network, hardware, software, cybersecurity, website updates, and data management tasks across city offices and public buildings. The scope includes help desk support, network management, data backup, cloud services, hardware and software maintenance, project and vendor management, and cybersecurity protections. The contract is expected to support approximately 60 users across 8 public facilities with various IT infrastructure components. The City anticipates a three-year agreement with two optional one-year extensions.

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