Iowa State University Ionwave #RFQ-1001488 Addendum 2

Iowa State University seeks enterprise-wide mass email and digital communications platform

Iowa State University of Science and Technology (ISU) is seeking proposals for an enterprise-wide mass email and digital communications platform. - Government Buyer: - Iowa State University (ISU), university-wide procurement - Products/Services Requested: - Mass email communication platform capable of sending 35-40 million emails annually - Implementation and migration services from existing platforms (e.g., Constant Contact, MailChimp) - Training and technical support for ISU departments - OEMs and Vendors: - No specific OEMs or vendors named; open to all qualified providers of mass email and digital communications platforms - Key Requirements: - Centralized mass email communications with standardized branding and governance - Robust deliverability (98%+ inbox placement), DKIM/SPF/DMARC support - Role-based access controls and advanced analytics - Integration with ISU identity systems (Microsoft Entra ID SSO), CRM, student information systems, Outlook, and Teams - Compliance with FERPA, CAN-SPAM, and accessibility standards (WCAG 2.1 AA) - Completion of Higher Education Community Vendor Assessment Toolkit (HECVAT) and Voluntary Product Accessibility Template (VPAT) - Demonstrated experience in higher education and strong references - Departments billed individually based on usage; contract may be awarded to multiple suppliers - Notable Requirements: - Platform must support high deliverability and advanced analytics - Integration with ISU systems and compliance with digital accessibility policy - Optional annual contract extensions with escalator

Description

Iowa State University of Science and Technology (ISU) is soliciting proposals from qualified vendors to provide a unified, enterprise-wide mass email and digital communications platform. The platform should centralize mass email communications, standardize branding and governance, improve deliverability and analytics, reduce costs by consolidating tools, and integrate with ISU systems while ensuring compliance with relevant regulations. Vendors must demonstrate experience with higher education institutions, proven deliverability, and strong references. The response must be submitted online via ISUBid by September 11, 2026.

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