City of Kelowna Bonfire #13165

City of Kelowna seeks subscription to hosted workflow documentation and optimization platform

The City of Kelowna is seeking proposals for a subscription to a hosted workflow documentation and optimization platform. - Government Buyer: - City of Kelowna - OEMs and Vendors: - No specific OEMs or vendors are named in the solicitation - Products/Services Requested: - Subscription to a hosted platform for workflow capture, analysis, and documentation - Platform must enable: - Accurate, current, and reusable process documentation from observed work - Identification of workflow inefficiencies (e.g., rework loops, redundant steps, hand-off delays) - Maintenance of a City-owned, searchable workflow library - Staff ability to extend and update workflows without further contractor involvement - No specific product models, part numbers, or purchase quantities provided - Unique/Notable Requirements: - Platform must be business function-specific procedure management software (UNSPSC codes 432315, 43231517) - City staff must be able to manage and update workflow documentation independently - Solution must be hosted (cloud-based) - Requirements are detailed in attached documents (not provided) - No physical products are requested; this is a software service procurement

Description

The City of Kelowna is seeking to procure a subscription to a hosted workflow-capture and analysis platform. The platform should enable the City to produce accurate, current, reusable process documentation from observed work, identify measurable inefficiencies such as rework loops and redundant steps, and maintain a City-owned, searchable workflow library that staff can extend without contractor involvement. The objective is to have documented, analyzable, and maintainable workflows in a City-controlled repository to improve onboarding and prioritize automation or process improvements based on evidence.

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