Alabama Procurement Portal #SRC0000035911

Renewal of LABWORKS Assist Support Plan for LIMS software maintenance and support services.

This opportunity involves the renewal of software maintenance and support services for the LABWORKS Laboratory Information Management System (LIMS) used by the State of Alabama. - Government Buyer: - State of Alabama - OEM Highlight: - LABWORKS is the sole Original Equipment Manufacturer referenced - Products/Services Requested: - LABWORKS Assist Support Plan renewal - Includes license software and documentation updates - Remote support sessions - Escalation process for technical issues - Access to LABWORKS webinars and workshops - Quantity: 1 annual renewal - Unique Requirements: - Support plan must cover the full annual period - Services must include both technical support and ongoing software updates - No other OEMs or vendors are mentioned in the solicitation

Description

This solicitation is for the renewal of the LABWORKS Assist Support Plan, which provides software maintenance and support services for the LABWORKS Laboratory Information Management System (LIMS). The support plan includes license software and documentation updates, remote support sessions, an escalation process, and access to LABWORKS webinars and workshops. The renewal period is from October 1, 2026, to September 30, 2027. The solicitation is open for bidding and is posted on the Alabama Buys procurement portal.

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