CanadaBuys #BC233692

City of Kelowna seeks subscription to workflow documentation and optimization platform

The City of Kelowna is seeking proposals for a hosted workflow-capture and analysis platform subscription. - Government Buyer: - City of Kelowna (Procurement managed by Kathy Smith) - OEMs and Vendors: - No specific OEMs or vendors are named in the solicitation - Products/Services Requested: - Hosted workflow-capture and analysis platform subscription - Enables accurate, current, and reusable process documentation from observed work - Identifies inefficiencies such as rework loops, redundant steps, and hand-off delays - Maintains a City-owned, searchable workflow library that staff can extend independently - No part numbers or purchase quantities specified - Unique or Notable Requirements: - Platform must support City ownership and maintenance of workflow documentation - Focus on enabling staff to independently update and extend workflow library - Outcome is improved process documentation and ongoing workflow optimization

Description

The City of Kelowna is seeking to procure a subscription to a hosted workflow-capture and analysis platform. The platform will enable the City to produce accurate, current, reusable process documentation from observed work, identify measurable inefficiencies such as rework loops and redundant steps, and maintain a City-owned, searchable workflow library. The objective is to have documented, analyzable, and maintainable workflows in a City-controlled repository. This procurement aims to improve onboarding, reduce duplication and delays, and prioritize automation or process improvements based on evidence.

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