Delaware My Market Place #HSS27007-DEQUITLINE

Delaware Quitline and Tobacco Cessation Services RFP

The Delaware Department of Health and Social Services, Division of Public Health, is seeking a qualified vendor to operate the Delaware Quitline and provide comprehensive tobacco cessation services. - Government Buyer: - Department of Health and Social Services, Division of Public Health - Scope of Services: - Operate a 24/7 toll-free Quitline for Delaware residents aged 13 and older - Provide both telephone and face-to-face cessation counseling - Distribute all seven FDA-approved prescription cessation aids and nicotine replacement therapies (NRT), including patches, gum, and lozenges - Offer multilingual support (Spanish and other languages) and digital cessation services (text, web, chat, apps) - Deliver outreach to priority populations and referral systems for healthcare providers - Collect and report data to meet federal and state requirements, including regular performance and outcome evaluations - Unique/Notable Requirements: - Vendor must provide multilingual services and digital engagement platforms - Data residency: No storage or transfer of non-public data outside the U.S. - Must hold appropriate Delaware licenses or certifications - Compliance with detailed reporting, evaluation, and outreach requirements - No specific OEMs or vendors are named in the solicitation; the focus is on professional services and distribution of FDA-approved cessation aids.

Description

The State of Delaware, Department of Health and Social Services, Division of Public Health is seeking professional services for the Delaware Quitline and related tobacco cessation services. The services include providing a toll-free tobacco cessation hotline, cessation counseling by phone or in person, and providing FDA approved prescription cessation aids and nicotine-replacement therapy to eligible smokers. The goal is to increase quitting and quit attempts among Delawareans who use tobacco products, in alignment with the Plan for a Tobacco-free Delaware. Proposals must address the scope of work and meet the requirements outlined in the RFP.

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