Penn Bid Bonfire #20260624

SRTA Solicits Proposals for Enterprise Phone System Replacement (Cisco Platform)

SRTA (Susquehanna Regional Transportation Authority), operating as rabbittransit, is seeking proposals for a full replacement of its enterprise phone system. - Government Buyer: - Susquehanna Regional Transportation Authority (SRTA), serving multiple counties in Pennsylvania - OEMs and Vendors: - Cisco (current platform) - Potential OEMs for digital telephones, IP phones, video phones, and keyphone systems (not specified) - Products/Services Requested: - Replacement of Cisco Unified Communications Manager platform - Digital telephones (ISDN) - IP phones (network-based) - Video phones (audio/video duplex) - Keyphone system (main device with multiple phones) - Installation services for telephone equipment - Project management, implementation, configuration, testing, training, and support - Unique/Notable Requirements: - The NICE CXone Customer Service call center platform is excluded from replacement and must remain operational - The scope includes all labor, supervision, and related services for a turnkey solution - Full specifications and submission details are available via PennBid.net

Description

The Susquehanna Regional Transportation Authority (SRTA), dba rabbittransit, is requesting proposals for services to replace its existing Cisco Unified Communications Manager platform and associated administrative desk phones. The scope includes labor, supervision, project management, hardware, software, licensing, implementation, configuration, testing, training, support, and related services. The NICE CXone Customer Service call center platform is excluded and must remain operational. SRTA serves multiple counties in Pennsylvania including Adams, Columbia, Cumberland, Dauphin, Franklin, Harrisburg City, Montour, Northumberland, Perry, Snyder, Union, and York Counties.

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