San Mateo Opengov #285889

San Mateo County Message Switch System Replacement Solicitation

San Mateo County Public Safety Communications is seeking proposals to replace its legacy Message Switch System (MSS), a mission-critical platform for secure, real-time exchange of criminal justice information among approximately 30 law enforcement and public safety agencies. - Buyer: County of San Mateo Public Safety Communications Department - No specific OEMs or vendors are named; opportunity is open to all qualified providers of message switch systems and integration services - Products/services requested: - Replacement Message Switch System (MSS) platform (1 unit) - System integration and migration services - Ongoing support and maintenance - MSS must connect to CLETS, NCIC, DMV, AWS, CJIS, and other public safety databases - Unique requirements: - Solution must be modern, secure, scalable, and CJIS-compliant - Strict adherence to CJIS, CLETS, and DOJ security and operational standards - Support for Computer-Aided Dispatch (CAD), Records Management Systems (RMS), LawNet, wireless mobile data, and other public safety applications - Seamless migration from legacy MSS and uninterrupted public safety operations - Enhanced cybersecurity and interoperability for future technology integration

Description

The County of San Mateo is seeking proposals from qualified vendors to replace its legacy Message Switch System (MSS), a critical public safety platform that enables secure, real-time exchange of criminal justice information among local, state, and federal law enforcement systems. The current MSS supports about 30 agencies and connects to various systems such as CLETS, NCIC, DMV, AWS, and CJIS. The new system must be modern, secure, scalable, CJIS-compliant, and ensure system reliability, interoperability, and future technology integration. The project aims to minimize operational risk, support seamless migration, and provide a resilient platform for long-term public safety operations.

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